Frequently Asked Questions
Straightforward answers about our services, coverage, and how we work.
Which areas do you serve?
Pierce County and King County — including Graham, Tacoma, Puyallup, Bellevue, Kirkland, and Seattle. We are based in Graham, WA.
What services do you offer?
Furnace install and repair, AC install and repair, heat pumps, mini-splits, maintenance, residential gas piping, and new-construction HVAC for custom and luxury homes. Our focus is repair, maintenance and new construction.
Do you work with custom home builders?
Yes. New construction HVAC for custom and luxury homes is a core part of what we do. Use the quote form and select “Custom / luxury home builder,” or call (253) 406-7349.
Are you licensed?
Yes. WA Lic. SOUTHH*912DT. We are also licensed in Seattle for gas piping and refrigeration (separate from our WA HVAC license). Based in Graham, WA.
How do I get a quote?
Call (253) 406-7349 or submit the short form on our Request a Quote page. We keep it to a handful of fields so it is easy on mobile.
Do you offer rebates or promotions?
We focus on honest recommendations and quality workmanship rather than promotional rebate campaigns. Ask us about equipment options for your home; we will explain tradeoffs clearly.
What makes Southern Heat different?
We are family-owned, based in Graham, WA, we serve Pierce and King Counties, and we prioritize integrity over upselling — especially when working in custom and luxury homes where trust and finish quality matter.